Legal
Terms of service
A plain-English summary of the deal between you and Timelee: what you can expect from the service, what we expect from you, how the paid part works, and what happens when either side wants to stop.
The summary, before the detail
Timelee is a reminder service provided by GTS Infosoft LLP. You use it with a Google account. The core of the service is free; the two delivery options that place a real phone call are paid for with call credits bought in the Android or iOS app.
In return for using it, you agree to a small number of sensible things: that the account is yours, that you will not point the calling feature at people who have not agreed to receive calls, and that you will not try to break the service for other people.
What Timelee promises in return is narrower than most software marketing implies, and we would rather be clear about it here than have you discover it during an outage. Read the availability section below before you make Timelee the only thing standing between you and something serious.
What you are agreeing to, and when
These terms are an agreement between you and GTS Infosoft LLP, and you accept them by creating a Timelee account or by using the service. They took effect on 15 September 2026 and replace any earlier version. You need to be old enough to hold a Google account in your country to use Timelee. If these terms change in a way that matters, the new version is published here with a new date, and continuing to use Timelee after that is how agreement to the change is given. Questions go to support@timelee.io.
What you agree not to do
- Schedule reminder calls to a number without the agreement of the person who holds it — every number must be verified by its owner with a one-time code, and working around that is not permitted
- Use reminder calls or shared reminders to harass, threaten, mislead or impersonate anyone
- Use Timelee for bulk or automated calling of any kind; it is a personal reminder service, not a dialler
- Attempt to interfere with the service, other people's accounts, or the systems that place calls
- Upload content to a reminder that you have no right to store or share
- Share one account between people in a way that gives someone access to another person's reminders without their knowledge
Credits and paid features
Phone Call Only and Critical are the two delivery options that place a real phone call, and a call costs money to place because a carrier is paid for it. Those calls are funded by call credits.
Credits are bought inside the Timelee app on Google Play or the App Store. There is no web checkout. That means the payment itself is handled by the store, under the store's terms, and a refund request generally starts with the store rather than with us — though you should also tell us, so we can help from our side.
Prices, rates per destination and any plan renewal terms are shown in the app, which is the authoritative source for them. We deliberately do not publish figures on this website, because a stale number here would be worse than no number at all.
A credit is spent when a call is actually placed. A Critical reminder that you acknowledged at the alarm or the in-app call never reaches the call stage and never spends anything.
Availability, and what Timelee does not promise
Timelee depends on things nobody fully controls: your phone's own notification and power settings, the mobile networks that carry a call, cloud infrastructure, and Google sign-in. Any of them can fail, and when one does, a reminder can be late or can fail to arrive.
So we do not offer an uptime guarantee, and Timelee is not a substitute for a clinical, safety or legal system where a missed alert has serious consequences. The delivery ladder improves the odds that a reminder reaches you — three routes instead of one — and that is an honest claim. A guarantee would not be.
We may change, add to or withdraw features as the product develops, and we will describe changes that affect how reminders are delivered rather than making them quietly. If a change materially reduces something you paid for, tell us.
Your content, and how an account ends
The reminders, notes, photos and voice recordings you put into Timelee remain yours. You give us permission to store and process them for the single purpose of running the service for you: delivering reminders, showing them on your devices, and playing your reminder title on a call you asked for.
You can stop using Timelee at any time. To have the account and its data removed, email support@timelee.io naming the Google account you sign in with, and say plainly that you want it deleted. Any unused credits are governed by the terms shown in the app and the store you bought them from.
We may suspend or end an account that is being used to harass people, to place bulk calls, or to attack the service. Where it is possible and appropriate to warn first, we will.
The legal part, in as few words as it can honestly be put
Timelee is provided "as is" and "as available". To the fullest extent the law allows, GTS Infosoft LLP disclaims the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that every reminder will arrive on time, that the service will be uninterrupted, or that it will be free of errors. The availability section above is the plain-English version of this clause, and it is the part that actually matters.
To the fullest extent the law allows, neither GTS Infosoft LLP nor the people who build Timelee are liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or lost data, or for a missed appointment, dose, payment or deadline following a reminder that arrived late or did not arrive. Where liability cannot be excluded, it is limited in total to the greater of what you paid for credits in the twelve months before the claim, or twenty US dollars.
None of this removes rights you hold under the consumer law where you live. Some countries and states do not allow certain warranties or liabilities to be excluded; where that is the case, the paragraphs above apply only as far as that law permits, and the rest of these terms still stand.
You agree to cover GTS Infosoft LLP against claims brought by someone else that arise from your own misuse of the service — in practice, from pointing reminder calls at people who never agreed to receive them, or from content you had no right to upload.
These terms are governed by the laws of India, where GTS Infosoft LLP is registered, and the courts there have jurisdiction over disputes arising from them — again without displacing the consumer rights of the country or state you live in. If any part of these terms is found unenforceable, the rest continues to apply.
Questions about the terms
Can I use Timelee to call my elderly parent about their medication?
Yes, and it is one of the reasons the feature exists. Their number has to be verified with a one-time code first, which means they have agreed to receive the calls. What you must not do is point reminder calls at someone who has not.
Where do I get a refund for credits?
Start with the app store that took the payment, since the purchase was made there under its terms. Tell us as well, with the store, the date and what you expected, and we will help from our side.
Is there an uptime guarantee?
No. Timelee depends on your phone's settings, mobile networks and cloud infrastructure, any of which can fail. The delivery ladder gives a reminder three routes rather than one, which improves the odds, but it is not a guarantee and we will not describe it as one.
Can I use Timelee for medical or safety-critical alerts?
It is not built or certified for that. Timelee holds no healthcare or enterprise compliance certification, and you should not use it as the only alert standing between someone and a serious outcome.
Who owns what I put into Timelee?
You do. You grant permission to store and process it so the service can run for you, and nothing more.
Which country's law applies?
India's, because that is where GTS Infosoft LLP is registered. That does not take away the consumer rights you hold where you live — if your own law gives you something these terms try to exclude, your law wins.
Ask before you assume
If a clause here matters to your decision, write and ask rather than reading a promise into wording that was written to be careful.